Resolution • Group Membership check: • Login to your Sonicwall management page and click on Manage tab on top of the page • Navigate to Users| Local Users & Groups page, click Local Groups tab • Configure relevant User Group to get Edit Group window. • Click Members tab and make sure SSLVPN Services group is added under Member Users and Groups. • If it is not part of that group, add SSLVPN Services group under Member Users and Groups as below • Group VPN Access check: • Login to your Sonicwall management page and click on Manage tab on top of the page • Navigate to Users| Local Users & Groups page, click Local Groups tab. • Configure SSLVPN Services Group to get Edit Group window. • Click VPN Access tab and make sure LAN Subnets is added under Access list. • If it is not part of that group, add LAN Subnets under Access list as below How to Test: Reconnect to SSL VPN using Net Extender. Open a command line and try ping any device in LAN from a PC connected via NetExtender - you should receive a response. If this does not fix your issue please reach out to our Support team for additional assistance and let them know you used NetExtender 8.6.265 and the issue persists There are two ways to contact technical support: 1. Online: Visit. Once logged in select Resources & Support| Support| Create Case. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case. ![]() There are a number of possible causes for such a behavior. This FAQ will help you to find out what is causing the problem in your specific situation. If you do not have a mysonicwall.com account.
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